Making a Withdrawal
On myAlpari, go to the ‘My Money’ section and then select the Withdraw page. Here, choose which payment method you prefer and click ‘Withdraw’.
Next, choose the Bertacoin account or wallet you wish to withdraw from and complete the form. Select your reason for withdrawing the funds and enter the PIN that was sent to you via email or SMS before clicking ‘Submit’.
Please note, your profile must be fully verified in order to request a withdrawal.
If you want to make a withdrawal, it needs to be transferred to the same card, e-Wallet, or bank account that was used for deposit.
Withdrawals must also be made in proportion to the deposits according to the payment method used. For example:
Initial deposit – 600 USD – Credit Card *3333
2nd deposit – 300 USD – Skrill
Total deposited: 900 USD
Initial withdrawal – 200 USD – must be made using Credit Card *3333
2nd withdrawal - 500 USD – 400 USD must be withdrawn using Credit Card *3333 and 100
USD must be withdrawn using Skrill.
Total withdrawn: 700 USD
Please note that in some cases, credit card withdrawals can only be made within one year of the initial deposit.
All withdrawal requests are processed within 24 hours (during working hours) by Back Office. However, depending on the payment method used, there could be delays on the time required for the funds to reach your account.
- Bank Wires: Between 3- 5 business days.
- Credit/debit cards: Between 3 – 10 business days.
- E-Wallets: Within 1 business day.
Email us an official document from the card issuer stating that the card was cancelled or lost and we will then inform you on how to proceed.
Yes, you can but you need to check that you have sufficient free margin on your account to cover the withdrawal and any extra fees that may occur.
If you are making your first withdrawal, you should ensure that the withdrawal is made to the same card used to make your initial deposit.
Following the verification of your e-Wallet, your withdrawal will be processed automatically.
If you want to withdraw, you will need to upload uploading a bank statement to verify your bank account and show:
- - Account holder’s name (this should match the name used during registration).
- - Account number.
You need to ensure that you have already made a deposit using this method.
To cancel a withdrawal request in myAlpari, head to the ‘My Transfers’ tab under the ‘My Money’ section and click ‘Cancel’.
