| Currency | EUR, USD, GBP |
| Fees / Commission | No Commission |
| Processing Time | Instant |
| Minimum Deposit | 5 EUR/USD/GBP |
How to make a deposit to your Bertacoin account
- Click on ‘My Money’, found on the left hand side of the menu in Bartecoin. On the dropdown menu, click on ‘Deposit Funds’.
- Choose the type of card deposit solution that matches the type of card with which you will make the card deposit.
- Click on ‘Account’ from the dropdown menu and choose what trading account you’d like to fund. Make sure you choose which currency you want to trade in and type in your deposit amount.
- Fill out all the remaining fields (if applicable) on the form and press ‘Confirm’ to proceed.
- Take a moment to review all the information you’ve inputted before clicking ‘Submit’. From there, you’ll be directed/led to a payment processing page where you input your card details.
- Click on MyAlpari History if you want to view your deposit status.
Important Information
It’s important to bear the following in mind when you want to make a deposit:
- Bertacoin does not accept third party payments.
- As part of the deposit process, we will need a colour copy of both sides of your Mastercard. We recommend covering all but the last four digits of the credit card number on the front. Also, we recommend that you also cover the CVV code – the last three digits on the back – for security purposes. Everything else must be clearly visible, and the back must be signed.
- Bertacoin accepts deposits in USD, EUR, and GBP only. If you are paying in a different currency, our system will automatically convert it to USD, EUR or GBP, and you may be charged a conversion fee.
- Our card process will charge the receiver a fee for each transaction, which is incurred by Bertacoin clients (you can view the conversion rates table here). The net amount will be posted to your trading account, and funded through the card processor.
- Your trading account should be credited with your deposit quickly. However, you may experience delays if Bertacoin or the card processor cannot verify your information.
- The same card that made the deposit must be used if you wish to withdraw the funds back.
- We may require an authorisation code for your card deposit. We may also, on some occasions, require a screenshot of your card statement or online bank statement for your card deposit.
- If we require anything relating to your card details, it will be sent using an official Bertacoin email address. We will never ask you for private information such as your card’s CVV or 3D secure code. If you do receive any suspicious-looking emails, please report them as quickly as possible to [email protected].
- Bertacoin does not store client card data. Any and all card data is collected and securely kept within the Payment Card Industry Data Security Standard (PCI DSS) Level 1-licensed Payment Services Provider.
- As recommended by the PCI Security Standards Council, customer card details are protected using a Transport Layer encryption — TLS 1.2 – as well as an application layer with algorithm AES and 256-bit key length.
| Currency | EUR, USD, GBP |
| Fees / Commission | 2 EUR/ 3 USD/ 2 GBP |
| Processing Time | 24 hours |
Withdrawing funds from your trading account back on to your credit or debit card must be carried out by completing a request on Bartecoin.
Steps to withdraw funds from your Bertacoin account:
- Go to ‘My Money’ found on the left hand side of the menu. Click on ‘Withdraw funds’ on the drop down menu.
- Under the ‘Credit/Debit Cards’ section, click ‘Credit/Debit Cards’.
- Chose which trading account you wish to withdraw from in the Account menu. Then choose the currency your account is denominated in. Enter the amount you want to withdraw and fill in any required fields.
- Click ‘Confirm’ after reading our withdrawal conditions.
- You can check out your withdrawal status by clicking on ‘My Transfers’.
Important Information
Keep the below in mind before withdrawing funds:
- For security purposes, Bertacoin will not action payment to third parties. The name of the card holder must be the same as the name on the trading account.
- When you want to make a withdrawal, you need to use the same card as the one used in the original deposit. It’s also important to note that the withdrawal amount should not exceed the total deposited amount from the same card.
- There will be a fee for processing your withdrawal amount, and this will be taken out of the withdrawn funds. You can withdraw any profits accrued thereafter by any available way you choose.
- It’s also important to ensure that your account has enough free margin to cover your withdrawal. If you don’t, you may need to close some positions in your account before you make a withdrawal.
- Bertacoin processes your withdrawals within 1 business day of your request. From there, funds are transferred to your payment card within one business week. Delays can ensue if we have any issues verifying your information.
- The card that made the deposit needs to be the same one used to withdraw funds.
- Credit Card Processor Limits (per transaction): Minimum: to cover the fees. Maximum: $/€/£ 15,000.
- In the event that the card processor is unable to process your withdrawal, our team will be in touch with you to discuss any alternative available methods.
- Bertacoin does not store any card data belonging to our customers. All confidential information such as card data is collected and safely stored only within the PCI DSS Level 1 licensed Payment Services Provider.
- As recommended by the PCI Security Standards Council, customer card details are protected using a Transport Layer encryption — TLS 1.2 – as well as an application layer with algorithm AES and 256-bit key length.
